Car Finance Claims – How Case Matters Can Support You

If you believe your car finance agreement may not have been fully explained, you may be able to make a complaint or claim compensation.

Case Matters supports individuals in understanding their options and navigating the claims process clearly and transparently.

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Why Are Car Finance Claims Being Investigated?

The Financial Conduct Authority (FCA) is currently reviewing historic motor finance agreements, particularly those involving discretionary commission arrangements (DCAs).

In some cases, this meant brokers or dealerships had the ability to influence interest rates, which may not always have been clearly disclosed to customers.

As a result, some customers may have paid more than expected for their finance agreement.

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Why Use Case Matters?

Choosing how to proceed with a potential claim is entirely up to you. While you can contact your lender directly, Case Matters offers support throughout the process.

Clear and Simple Process

We guide you through each step, helping you understand what information is needed and what happens next.

Experienced Team

Our team focuses specifically on car finance claims and understands the complexities involved in reviewing historic agreements.

No Win, No Fee

If your claim is taken forward, it will be handled on a no win, no fee basis. This means you won’t pay anything unless your claim is successful.

Ongoing FCA Monitoring

We stay up to date with FCA developments and guidance, ensuring that your claim is handled in line with current regulatory expectations.

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Your Options

You are not required to use a claims management company.

You can:

• Contact your lender directly

• Submit a complaint yourself

• Refer your case to the Financial Ombudsman Service

Case Matters provides an alternative option for those who would prefer support managing the process.

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Could You Be Eligible?

You may wish to explore your options if:

• Your car finance agreement terms were unclear

• Commission was not disclosed

• The interest rate was higher than expected

• You were not given full information at the time

Each case is different, and outcomes are not guaranteed.

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Important Information

The FCA’s review into motor finance is ongoing. This may affect how claims are assessed and the timeframes involved.

Case Matters will continue to monitor updates and keep customers informed throughout the process.

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Frequently Asked Questions

Why use Case Matters for car finance claims?

Case Matters supports customers who want help understanding and progressing a potential car finance claim. We help review the information available, explain the process clearly, and keep up to date with relevant FCA developments.

Do I have to use Case Matters?

No. You are not required to use a claims management company. You can contact your lender directly or refer your complaint to the Financial Ombudsman Service if that is the right route for your circumstances.

What does Case Matters do?

Case Matters helps customers understand whether their car finance agreement may be affected by issues such as undisclosed commission or unclear terms, and supports them through the process if they decide to proceed.

Is there a fee to use Case Matters?

If your claim is taken forward, it is typically handled on a no win, no fee basis. Fees only apply if a claim is successful.

Why are car finance claims being investigated?

The Financial Conduct Authority is reviewing certain historic motor finance agreements, including arrangements where commission may not have been clearly disclosed. This has led some customers to explore whether they may have grounds to complain or make a claim.

Can I make a car finance claim myself?

Yes. You can raise a complaint directly with your lender yourself. Some customers choose to use a claims management company for support, while others prefer to handle the process independently.